Last updated: October 30, 2026

SHIPPING & DELIVERY POLICY

At The Plug GQ, we're excited to get your goodies to you! We aim to make every delivery experience as smooth and convenient as possible.

1. Order Processing

• Orders take approximately 1–2 business days to process.
• Processing times may vary depending on the volume of orders received.
• You will receive a notification once your order has been dispatched.

2. Delivery Timeframes

• Once dispatched, orders take approximately 3–7 business days to arrive.
• Your estimated total waiting time is 4–9 business days from the date your order is placed, depending on processing and courier delivery times.
• Weekends and public holidays are excluded from business days.

3. Order Tracking

• Once your order has been dispatched, you will receive a tracking number.
• You can use this number to track your parcel and monitor its delivery progress.
• Please allow some time for tracking information to become active.

4. Delivery Delays

Although we strive to meet our estimated delivery times, delays may occur due to courier backlogs, weather conditions, public holidays or other unforeseen circumstances.

5. Important Information

• Please ensure that your delivery address and contact details are correct when placing your order.
• The Plug GQ is not responsible for delays caused by incorrect delivery information supplied by customers, subject to applicable consumer laws.

Thank you for shopping with The Plug GQ!

Questions?

Contact our team at thepluggq@gmail.com or use the contact details in our contact information policy.