Last updated: October 30, 2026

REFUND & RETURN POLICY

At The Plug GQ, we want you to be happy with your purchase!

Please read our refund and return policy before placing an order.

1. Returns & Exchanges

• Items may be returned or exchanged within 7 days of receiving your order, provided they are unused, unopened and in their original packaging.
• Items that have been used, damaged by the customer or are not in their original condition will not be accepted.

2. Cosmetics & Fragrances

• For hygiene and safety reasons, opened cosmetics, perfumes and personal care products cannot be returned or refunded unless they are faulty or incorrect.

3. Damaged or Incorrect Orders

• If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery.
• Please provide your order details and clear pictures of the item so we can assist you.

4. Refunds

• Approved refunds will be processed using the original payment method where possible.
• Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider.

5. Important Notice

• Customers are responsible for return shipping costs unless the item received was faulty, damaged or incorrect.
• Sale and promotional items are non-refundable unless faulty or incorrectly supplied.

By placing an order with The Plug GQ, you agree to the terms of this policy.

Thank you for shopping with us. We appreciate your support! ❤️